Steps to resolution: what to do if in an a gov rental accident

  • Published
  • By Senior Aiman Matthew McCartney
  • 459th Air Refueling Wing Safety Representative
JOINT BASE ANDREWS Md. --  Commentary

In August 2015, while traveling from Austin, Texas, to San Antonio in a government rental car, I was making a left-hand turn and did not see the F-250 until it was too late. The truck T-boned my compact car in the passenger side and totaled it.

Immediately after the collision, the investigating police officer asked for my insurance. I was confused as what to give him and handed over my personal insurance information. I was aware that a government rental car was covered somehow, but never really knew how it worked.

The next day I made the necessary phone calls to try to figure out the process. I called the wing commander to inform him of the accident and he said to make sure the rental car company pays for the vehicle. I was amazed that this was a requirement set by the Defense Travel Management Office. In order for rental car companies to have a contract with Department of Defense they must insure all official rental car vehicles.

Next, I called the rental car company and told them what happened. Surprisingly, they told me to come in and they would give me a new vehicle that day. I filled a few forms out and within 30 minutes I had another car.

About four weeks after the accident, the rental car company's claim department called and asked for details about the accident. They asked if I was on official government travel. I provided them with a copy of my orders. The company said they would pay for accident and would contact my insurance company. My insurance company dropped the claim and everything appears to be closed.

As much as I hated being in an accident, I am glad I am able to share my experience and research with everyone. If ever in an accident in a government rental car purchased with a government travel card, be sure to contact your leadership, the rental car company and ensure the rental company contacts your personal insurance to settle any claims that may arise. Lastly, please be safe on your travels!