Who ya gonna call? Comm!
By Master Sgt. Shayne Sewell, 459th Air Refueling Wing Public Affairs Office
/ Published May 31, 2007
ANDREWS AIR FORCE BASE, Md. -- It's not unheard of for people to arrive to the UTA and find their computer on the blink.
It worked fine last UTA. What to do? Who to call? Fortunately, people can call the computer gurus in the 459th Communications Flight.
With 19 information management specialists assigned to the flight, each of them specializes in various duties to help their customers -- the computer users.
They take calls on a first-come, first-serve basis, providing computer support, new equipment set up, LAN and telephone support, and technical control over the network, among the myriad other tasks assigned to them. "We try to help everyone with the same quality of service," said Tech. Sgt. John Gonzales, 459th Communications Flight unit training manager.
This small flight is also responsible for training the wing information management specialists as well as briefing newcomers each month.
They are also trained to set up audio visual equipment and projectors as instrumented each quarter for the commander's call.
What's more, they design and print, upon request, programs for official ceremonies such as change of commands and the annual awards banquet.
Additionally, they are responsible for all the land mobile radios in the wing; they install software and hardware on computers throughout the wing and manage video teleconferencing and publications.
Their wide skill set is expertly executed each UTA, so next time the computer or printer goes on the blink, call the experts in the communications flight -- but be patient, as these information management specialists are extremely busy.
The team, nonetheless, is eager to help in any way they can.